Bob had been given a prescription for a new medication from a specialist for a serious problem that he was having. The problem was that his insurance required a prior authorization to get it covered. The specialist office was not responding to this request and Bob was stuck in the middle.
Luckily Bob is my concierge patient and he got in touch with me to let me know the issue. My staff and I got right on top of it and within 24 hours the medication was approved. He got the medicine and he is now on the road to recovery.
These days traditional medical offices are overloaded and can not properly take care of things in a timely manner. In a concierge practice the doctor limits her practice to a few hundred patients instead of having several thousand patients. This allows the staff and the doctor to take care of your needs in a timely fashion. It costs about $5 per day and you get personalized care that traditional practices are unable to offer.